An order can be cancelled if payment has not yet been made for the order by the customer. If a product is damaged or broken when you receive it, you must inform Mbiri within one business day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

If you decide you no longer wish to keep the products you received, we will refund or exchange the product(s) if you return the products, at your own expense, within 14 days of receiving your order. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.

If you receive the wrong product you must contact Mbiri within one business day. We will arrange to swop the ‘wrong’ product for the one actually ordered on our account.

Please note all online orders made in the EU and UK will be fulfilled through and all terms and conditions for these orders will be based on the terms and conditions rendered by including their refunds and returns policy.